Accepting & Fulfilling Orders

Managing Orders on Bhumi

When a customer places an order, here's what happens and what you need to do.

Order Notifications

You'll receive an email notification when a new order comes in. You can also check your dashboard for pending orders at any time.

The Order Flow

1. New Order — Customer places and pays for the order
2. Confirm — Review the order and confirm you can fulfill it
3. Prepare — Pack the order for pickup or delivery
4. Ready — Mark as ready when the order is packed
5. Complete — Mark as complete after the customer picks up or receives delivery

Reviewing Orders

Each order shows:

• Customer name and contact info
• Items ordered with quantities
• Fulfillment method (pickup or delivery)
• Scheduled pickup/delivery time
• Total amount (this is what you receive)

If You Can't Fulfill an Order

Sometimes you might not be able to fill an order — a product sold out, weather affected your harvest, etc. If this happens:

1. Contact the customer directly to discuss alternatives
2. Update the order status in your dashboard
3. If needed, arrange a refund through your dashboard

Tips for Smooth Fulfillment

• Check for new orders daily
• Confirm orders promptly — customers appreciate quick acknowledgment
• Pack orders clearly with the customer's name
• Keep refrigerated items cold until pickup
• Have a designated pickup area so customers know where to go